Use this page to contact the independent Try-Qwen-AI.com team about the website, its articles, tools, or independent chat service.
Important: Try-Qwen-AI.com is not official Qwen support. We cannot access Qwen Studio accounts, recover official chats, change Alibaba Cloud billing, approve models, reset official passwords, or investigate an official provider account.
General Contact
Email: [email protected]
Please use a clear subject line and include the page URL or tool name when your message concerns specific content.
Report a Factual Error
Use the subject line Correction Request and include:
- The page URL.
- The section heading or sentence.
- The information you believe is incorrect.
- A primary or official source supporting the correction.
- The relevant date, model, region, plan, platform, or version.
Correction requests are handled under our Corrections Policy.
Report a Technical Problem
For a broken page, calculator, download link, layout, accessibility issue, or independent Chat problem, include:
- The page or tool URL.
- What you expected to happen.
- What actually happened.
- The exact error message.
- Your device, operating system, and browser.
- The approximate date and time, including time zone.
- A screenshot with personal or confidential data removed.
Do not send passwords, API keys, authentication tokens, private keys, customer records, or confidential documents.
Privacy and Data Requests
Use the subject line Privacy Request. State the right or request you are making, the email address involved, the country or region relevant to the request, and enough information for us to locate the applicable data.
We may need to verify identity before acting on a request. Do not send government identification unless we specifically explain why it is necessary and provide a secure method.
Read the Privacy Policy and Cookie Policy before submitting a request.
Legal, Copyright, and Trademark Requests
Use the subject line Legal Request, Copyright Request, or Trademark Request. Include:
- Your name and authority to act.
- The exact URL and material concerned.
- A clear explanation of the legal or rights issue.
- The action requested.
- A reliable method of contact.
- Any legally required declaration.
We may seek legal advice before responding. Fraudulent notices or attempts to remove lawful criticism may be rejected.
Security Reports
Use the subject line Security Report. Describe the vulnerability, affected URL, impact, safe reproduction steps, and whether any data or credentials were exposed.
Do not exploit a vulnerability beyond what is reasonably necessary to demonstrate it. Do not access other users’ data, disrupt service, demand payment, or publish an active vulnerability before we have had a reasonable opportunity to review it.
Advertising and Business Enquiries
Use the subject line Business Enquiry. Clearly identify the company, proposed relationship, compensation, requested deliverables, and disclosure requirements.
Advertising, sponsorship, free access, or commercial contact does not purchase editorial approval, a positive review, removal of accurate criticism, or exemption from our corrections standards.
Official Qwen or Alibaba Support
For an official account, app, API, subscription, billing, legal, or privacy issue, use the support route published on the relevant official Qwen, QwenCloud, Alibaba Cloud, Apple App Store, or Google Play page.
The official Qwen Studio service is available at chat.qwen.ai. The official Qwen site is qwen.ai.
Response Times
We aim to acknowledge urgent security, privacy, or materially harmful reports as quickly as practical. Ordinary editorial and technical messages are generally reviewed within 10 business days.
We cannot guarantee a response to spam, promotional mass email, duplicate messages, unsupported official-account requests, or messages that contain no reviewable information.
Data Submitted Through Contact
Contact messages are used to review and respond to the enquiry, maintain necessary records, prevent abuse, and meet legal obligations. See the Privacy Policy for retention and rights information.
Postal Identity
Try-Qwen-AI.com is independently operated from Egypt. The operator’s personal identity is not presented as a public Qwen brand identity. A legally required service address can be provided through an appropriate private legal process.
Last updated: August 23, 2026.